You've indicated that the louvers on your shutters may be falling or not staying shut. 

There is a simple adjustment for this that requires a phillips head screwdriver. Check this video link out here.

You've indicated that the louvers on your shutters may have been damaged or broken. Damaged louvers are not covered by our warranty and incur a $125 service call fee and an additional charge per louver depending on the severity of the damage.

You've indicated that the staples on your shutters may have become disconnected from the control rod. If you are handy, we can mail you the staples for the repair. Otherwise, this service is covered under the A Shade Above Service Warranty.

You've indicated that your motorized shades are moving slow. This is because the batteries are nearly dead. Changing the batteries is easy and requires (12) AA batteries. 

Click here for a tutorial on how to change the shade batteries.

You've indicated that your motorized shades are unresponsive.

1. Please insure the batteries have been changed. Click here for a video tutorial on how to change shade batteries.
2. If the above step does not work, it's possible your remote may be dead. Click here for a video tutorial on how to change your remote batteries.
3. If the above steps do not work, your shade may have lost pairing from the remote. Click here for a video tutorial on how to pair a pebble remote.

You've indicated that your motorized shades have lost their pairing.

• Click here for a video tutorial on how to pair a pebble remote.

Changes to WiFi networks are not covered by the A Shade Above Service Warranty. Please provide additional details on the next page so that we can best help troubleshoot. 

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You've indicated that you'd like us to mail you staples. Please indicate how many staples you would like below.