Troubleshooting Motorized Shades

Help! My motorized shade is not working!

Not to worry, follow our simple troubleshooting methods below.

1. Check your Shade Batteries

Dead batteries is the most common problem for motorized shades. Check out our how-to video on how to replace batteries in your shade.

What you’ll need:

  • A Stepladder
  • (12) AA Batteries

2. Check your Remote Batteries

Dead batteries is the most common problem for motorized shades. Check out our how-to video on how to replace batteries in your shade.

What you’ll need:

  • A Stepladder
  • (12) AA Batteries

3. Pair your remote again

Dead batteries is the most common problem for motorized shades. Check out our how-to video on how to replace batteries in your shade.

What you’ll need:

  • A Stepladder
  • (12) AA Batteries

4. Contact Us

If you are unsuccessful with the above steps, reach out to our Technical support team below.

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